Nurse Advisor - Wales

Job purpose

• To demonstrate a comprehensive knowledge of the Ontex Healthcare range of products for the management of incontinence and to keep up to date with: any product developments, the introduction of new products and any changes to product specifications. 
• Maintain a good knowledge of the competitor products and the conversion tables 
• To ensure that the training & education requirements of the Ontex Healthcare customers are met in line with the SLA / Contract, coordinated by the National Sales Manager 
• To promote the best use of the range of  the disposable continence products manufactured by Ontex Healthcare, considering profitability and sustainability. 
• Understanding the B2B platform and explore opportunities in the Healthcare Market 
• To investigate and resolve any product concerns, following the Business Unit reporting and follow up procedure 
• To report back on territory activity and market intelligence. Share information with colleagues in support of a uniform approach to the market, via the Ontex CRM system 
• To ensure effective use of the CRM system and adhere to the standard operating procedures 
• Actively participate in regular Territory reviews, Nurse Advisor meetings and National Sales meetings 

Main responsibilities and key tasks

• To ensure that the needs of  Ontex customers are met in line with their contract or Service Level Agreement  
• Attend the customer QBR (Quarterly Business Review) and Annual Review meetings with Ontex colleagues  
• Provide a Quarterly report of all the training, education and visits carried out on behalf of the Customers(s). 
• To provide education and training across the Multi-Professional teams across Acute, Community and B2B customers as required 
• To present product demonstrations and educational seminars to large groups of healthcare professionals and/ or members of the public 
• To support any product evaluations e.g. Hospitals, Care Homes and Community 
• To respond to product concerns and attend joint service user visits if required, accompanied by a member of the NHS Trust staff 
• To support customers with the provision and interpretation of product information and technical data to deliver best practice for users and cost effectiveness for the Customers 
• To maintain customer records and reporting activity on a daily basis using the CRM  system  
• Maintain compliance to local Business Unit and wider Ontex Standard Operating Procedures 
• To maintain up to date knowledge of  the management of incontinence through in-house training, external training and links to professional bodies e.g. ACA or equivalent  
• To complete all the e-learning modules via the www.thecontinenceinstitute.com 
• Ensure that the Outlook Calendar is populated with all confirmed appointments, Nurse Advisor Meetings, Sales Meetings and Annual Leave  

Background and Experience

Experience requirement 

• 2 to 5 Years post registration experience in Primary Care, Secondary Care or Tertiary/ Private Care  
• Urology or continence experience 
• A comprehensive understanding of the NHS/Health Boards   
• Commercial awareness 

Competencies

• Good Interpersonal skills  
• Computer literate 
• Self - motivated 
• Process oriented 
• Clear communicators with the ability to confidently deliver training presentations 
• Ability to plan and manage their own workload.  
• Ability to work independently, as well as being part of a team.  
• A full UK driving license- with no more than 3 points  
• Flexibility- there may be occasional on-call work or you may be required to run some training sessions for twilight or night duty HCPs. And when you are training carers or families members you may need to do visits after their working day.