PMO UKI & BE FTC

​At Ontex, we are making everyday life easier across generations. Worldwide our 5,000 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products.

As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.

As we continue being 'Here for you’, we’re looking for a PMO UKI & BE FTC to join our Supply Chain team.
 

Why does this job exist at Ontex?
 

The Project & Change Manager is responsible for leading and delivering strategic projects and transformation initiatives across the Logistics and Customer Experience departments in the UKI & BE The role will drive process improvements, organizational change, digitalization initiatives, and customer-focused solutions that enhance service performance, operational efficiency, and business growth.

What is the scope of the job?

All projects linked to UKI & BE Logistics & Customer Experience operations under the umbrella of Customer Logistics Manager UK, BE & ROI

What am I expected to deliver, and what are my main tasks?
 
Capture end-to-end view on Customer  Experience and Logistics processes

Set up tools and best-practice processes within BE & UKI logistics and Customer Experience (CE) departments to standardize, measure and improve service and coat performance.

Drive continuous improvement and sharing of best practices from other Business Units

Achieve measurable improvements in customer service and logistics KPIs (Service Level & euro / CU)

Establish a structured project governance framework: Define project scope, objectives, governance structures, milestones, risks, and success measures.

Provide regular project status updates to senior leadership and stakeholders.

Create project plans, identify stakeholders and gather approvals.

Develop and execute change management strategies to support business transformation.

Assess change impacts across people, processes, systems, and customers.

Create stakeholder engagement, communication, and training plans.

Deliver and lead agreed transformation projects on schedule and within budget.

Increase and measure adoption rate of new processes and systems.

Improve stakeholder satisfaction across internal and external partners together with Customer Experience and Logistics teams

With whom do I need to collaborate to get the job done?
 
The role will work cross-functionally with Supply Chain, Manufacturing, Planning, IT, Commercial, Finance, Customer Service, Logistics Providers, and Customers

How complex are the situations I’m dealing with, and how do I solve problems?

Situations I encounter require constant adaptation or development of new solutions through analytical, interpretative, evaluative, creative and innovative thinking

I need to look for the solution in multiple procedures, standards or precedents to find the best possible solution

What do I need to be successful in this job?
 

Qualifications & Experience

Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or related field
5+ years of experience in logistics / supply chain projects, including:
Proven experience in the FMCG sector (high-volume, fast-paced, service-driven environment)
Strong knowledge of project management methodology and tools
Proven Hands-on experience with continuous improvement methodologies (PDCA, Lean, problem solving tools)
Experience with SAP, WMS, TMS, and performance analytics tools
Fluent in English; Dutch and/or French strongly preferred
Knowledge of SAP MM, PP and SD is an advantage 
Strong Excel knowledge & Microsoft project
Independent problem solver 
Team player with excellent communication skills
Proof of leading multifunctional project teams in the past 
Preferred: Project Management certification (PRINCE2, PMP, Agile, or equivalent)

Key Skills & Competencies

Collaborative team player.
Proactive and innovative.
Organized and structured way of working
Strong presentation and communication skills (Clarity and efficiency on delivering messages to the different levels of the organisation)
Deep understanding of operational excellence and problem solving  frameworks
Ability to lead PDCA cycles and continuous improvement initiatives
Strong stakeholder and relationship management
Data-driven decision-making
Agility and resilience in a fast-paced FMCG  and ambiguous environment
Ability to lead through influence rather than authority.
Strong project planning and execution capabilities.

​If you're passionate about the role and believe you would be a great fit, we'd love to hear from you. We welcome candidates from all backgrounds to apply, ensuring a fair and transparent selection process. Should you have any questions, feel free to contact our HR department at fabrizio.gagliardo@ontexglobal.com.

Here for you.

   ontex.com