Key Account Manager

Scope of the job

The initial purpose of this KAM role will initially be primarily administrative focused, liaising with the internal stakeholders such as production plants, supply chain and product managers to ensure the successful management of all projects from start to finish.  

Working with the IKAM to manage relationships with the customer, with a long term goal of working more independently and managing the UK relationship on behalf of the IKAM

Mission and Key Tasks

Support the IKAM in the day to day management of the UK account ensuring they are fully aware of the status of the UK account. 

Help prepare for customer meetings and at times support on international administrative tasks as needed 

Attend weekly internal and external meetings with the customers, taking responsibility of creating contact reports/actions list and working with the wider team to ensure tasks are fulfilled in a timely manner 

Supporting the IKAM to drive sales and profit through the account by reviewing sales performance data as well as margin analysis.  

Assist and create calculations for price setting through a Profit Run pricing calculation system as requested by the IKAM. 

Work closely with the sales coordinator to ensure secure supply of stocks 

Gathering market information and analysis as needed  

Completion of order confirmation documents for new product setup 

Logistic review and approval to ensure they meet customer requirements 

Support the IKAM in managing and controlling A&P investments and ensure that Ontex gets value for money for all promotional support given to the customer.  Ensure that A&P expenditure is reported monthly to the IKAM to ensure that it is kept within the agreed levels and support in managing any price/order queries. 

Become an acknowledged expert in Ontex products, categories and customers. 

Eventually act as the go to person for all information and data on the customer, both from internal and external enquiries

Background and Experience

EDUCATIONAL: 

Bachelor degree (preferable if Business Economics or Business Administration) 

Master degree in Sales or Sales and Marketing will be valuable 

EXPERIENCE: 

Minimum of 2-4 years in FMCG Sales Account Management 

Experience in hygienic disposables markets would be an advantage 

Experience in the private label market would be an advantage 

JOB SPECIFIC COMPETENCIES: 

Language: Fluent English (additional European languages would be an advantage) 

Graduate calibre 

Analytical ability – PC literate and able to crunch numbers, skilled in Microsoft Office tools in general and Excel specifically 

Strong interpersonal and influencing skills with best in class communication  

Diplomacy – must be able to handle apparent conflicting interests 

People skills – critical this person can be fully accepted, trusted and “bought into” – needs to be liked, and become “one of the team” 

A sense of humour and the ability to work as part of a small but dynamic and dedicated team is essential. 

Confidence and desire to lead the team 

Influencing skills – will need to manage people and get ‘buy in’ from others without having direct authority 

Organised and Structured 

Creative 

High level of business acumen & commercially aware of the decisions taken as well as the impact that they could have on both customer and Ontex’ business 

Ability to understand the Business Strategy and look at the “bigger picture”, as well as being able to create and implement winning action plans. Must also be able to understand and communicate the needs and constraints that customers may have that may act as possible road blocks to these plans. 

Accuracy and getting it right first time are absolutely essential. 

Keep in-touch with all market both on price and product to keep customers are abreast of latest developments. 

Agencies - Thank you for your interest in working with Ontex UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CV’s supplied to Ontex UK unless you have been briefed on the role by a member of HR