Technical Manager FTC 6 Months

To reinforce our Commercial team we are looking for a Technical Manager FTC 6 Months.

The purpose of the Technical Manager is, on behalf of the UK/ROI Sales Organisation, to develop relationships with key customer technical contacts and ensure customer requirements are met in order to guarantee our right to do business.

The TM will:

Complaints Management – Entry of customer complaints in the QA database, liaise with Site Quality during investigations, create consumer friendly responses for the customer service teams, instigate technical reviews with key customers, monitor media activity and highlight any potential high risk complaints, provide training to customer service teams
Specification Management - Keep the customer specification systems up to date, supply all necessary supporting documentation, approve first production samples prior to market release, keep records of sealed samples
Artwork Approval & Claim Substantiation – Provide input to agency briefing documents, ensure claims can be substantiated (lab & panel data), ensure any legally required information is present, provide final sign off of artworks
Quality & Customer Audits – Communicate customer requirements to the sites, assist the sites with preparation of customer audits, support the sites with closing out any non-conformities that may arise, attend customer visits when requested
Regulatory Compliance – Ensure products comply with both UK & EU legislation and be able to demonstrate this to customers, gather and share regulatory intel with the Technical Team
Sustainability – Work with the Sales Teams to communicate our corporate strategy, goals and targets to customers, share Ontex sustainability news, provide sustainability information and data to customers as and when requested

EDUCATIONAL REQUIREMENTS:

Minimum of A level including English
HNC/HND equivalent or Bachelor’s degree

EXPERIENCE REQUIREMENTS:

Experience in working in Customer Services or Complaints Handling
Experience in working in Product Management
Experience in Specification Management
Experience of working in FMCG
Technical Experience in hygienic disposables markets would be an advantage
Experience in the private label market would be an advantage

JOB SPECIFIC COMPETENCIES:

Language: Fluent English (additional languages would be an advantage)

Graduate caliber
FMCG background
Good interpretational skills for complaints reporting for customers
Creative thinking and problem solving skills
Good people interaction skills – a team player
Excellent communication skills
Excellent attention to detail
Well organized and structured
Analytical ability – PC literate and able to crunch numbers

ontex.com

Interested in your next step at Ontex? Do not hesitate to apply!