Commercial Assistant Discounters

At Ontex, we are making everyday life easier across generations. Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products.

As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.

As we continue being 'Here for you’, we’re looking for a Commercial Assistant Discounters to join our Customer Service team.

As a Commercial Assistant, you enable the sales of products and services by efficiently managing all product information, administrative processes & tools. You provide accurate and timely information to the commercial team members and customers in order to ensure that the sales force can reach the individual and collective sales targets.

Responsibilities:

Ensure customers records are up to date in our SAP and CRM system
Organize the launch of new products together with customers; manage relevant/required data in the customers’ systems
Manage the product life cycle; prepare sales forecasts and inventory monitoring and enable accurate sales reporting (BI)
Communicate effectively internally with people from different departments and report to the KAM/Sales Manager
Develop an effective relationship with customers (complete tender documents, inform about product changes and availability, follow up on promotions, update prices, etc.)
Manage customer complaints and collaborate with the product managers and the quality managers of the production plants to ensure effective complaint handling
Ensure the update and follow-up of contractual documents and customer statistics

Requirements:

Bachelor degree preferably in sales or marketing
1-2 years of experience in a similar position, ideally in a branded and private label environment
Fluent in Dutch, English and German both spoken and written is a must
Good mastery of IT tools: MS Office tools (Excel in particular), SAP knowledge is a plus
Autonomous, with a strong customer-oriented mindset
Good interpersonal skills, likes to solve problems

If you're passionate about the role and believe you would be a great fit, we'd love to hear from you. We welcome candidates from all backgrounds to apply, ensuring a fair and transparent selection process. Should you have any questions, feel free to contact our HR department at celine.poelman@ontexglobal.com.

Here for you.

ontex.com